CQA- Caregiver Quality Assurance

At Amy’s Helping Hands, we understand it is never easy bringing someone into your home to provide care, so we strive to make it a positive experience. We do this by selecting the best caregiver that matches your needs, thus providing you or your loved one with the best personalized care.

Our Professional Caregivers

Our caregivers are totally committed, highly qualified and carefully selected individuals who are personally and thoroughly screened, bonded and insured. Our caregivers must meet our very high standards and have the skills necessary to handle the challenges they face daily.

Languages we can currently cover:

Presently we have on staff caregivers that can speak the following languages: English, French, Italian, Spanish, Polish, Ukranian, German, Serbian, Croatian, Hungarian, Arabic.

Our 5 Point Hiring Process

• “Pre-employment Assessment” – Industry leading computer based assessment taken by each applicant, prior to their interview, to assess their strengths and weaknesses, personality, and aptitude.
• Group interview process
• Individual interview process
• Criminal background checks, Driving Record Checks
• Comprehensive personal and professional reference checks

Certification

Amy’s Helping Hands is the exclusive Windsor - Essex County provider of the Certified Companion Aides (CCA) training program from The Senior’s Choice, a leader in elder home care for over 20 years. This program ensures that our caregivers are highly trained companion caregivers. In addition, after completing the CCA training, our caregivers continue their education with  ongoing training program which specialize them in understanding the needs of clients with dementia, alzheimers, diabetes, parkinsons, and cardiovascular diseases. Most importantly, our caregivers are dependable and extraordinarily caring of others. They are people we would trust to care for our own family members.

Continuous Education and Alzheimer's and Dementia Training Programs

We have regularily scheduled in-services along with computer based training programs to ensure that our staff is highly trained and we can address your families needs.

Some of the topics of our continuous training program include:     

Caregiver Quality Assurance

Our program looks deeper into the caregivers that work in our client's homes.

We use the most advanced screening tool available today in pre-employment assessment of our caregivers.

This unique technology identifies individuals with the potential to put your family at risk. The caregiver pre-employment assessment tools examine attitudes, behaviors and personality to screen applicants before an incident can occur.

Today, with most companies caregivers are only evaluated on a minimum of clinical skills. We know, however, that most problems in people's homes arise with inappropriate attitude and behavior among caregivers. Until now there was no way to evaluate attitude and behavior before problems arose.

Additionally the Caregiver Personality and Behaviors Assessment objectively quantifies:

• conscientiousness
• tough mindedness
• conventionalism
• extroversion
• stability
• teamwork

These six scales are designed to match quality caregivers with our clientele.

Home Placement

After the caregiver has been placed in your home, we maintain our unique system of continued personalized contacts through telephone check-in and home visits.

Our caregivers offer a level of support and interaction that helps people remain engaged in life, reducing their feelings of isolation and encouraging activities that stimulate thinking and promote physical well-being.

Dependability

Our personalized and affordable services are available 7 days a week and can range from three hours per week to 24 hour live in care. Our team stays in touch to insure that you receive the highest level of care and that your personal caregiver is committed and sensitive to your needs.