Why Choose Us

We are passionate about caring for senior’s and it is all that we do, we strive to provide the best care for our clients. We are a family orientated company and view our services as “families helping families”. We view and treat our caregivers as they are our family, we will only hire caregivers that we would be comfortable placing with our own personal family. Lastly, because of our system and the connections that we create, we view each and every client as a member of our family.

Amy’s Helping Hands Awarded "Best in Homecare 2011" and "Best of Homecare 2012"

For the second year in a row we have been recognized with Home Care Pulse’s “Best of Home Care” distinction. Awarded to the top 25% of agencies in client and employee satisfaction scores from Home Care Pulse, Amy’s Helping Hands is now ranked among a select few of the best agencies in North America.

The 13 categories that Amy’s Helping Hands acheived the distinction of being in the top quartile in terms of customer satisfaction surveys include the following:

• Overall Quality of Service, Caregiver’s Work Ethic, Caregiver’s Timeliness, Caregiver’s Training & Knowledge, Caregiver’s Compassion ,Caregiver’s Appropriate Appearance, Confidence Level in Agency Management, Effective Communication from Agency, Agency’s Response to Problems, Receiving the Service as Promised, Recommend Agency to Others, Coordination of Schedule, and Overall Combined Average

• To read the full press release click here.

Our Training Program

We are the exclusive provider of the nationally recognized Certified Companion Aide™ training program. Regardless of our caregiver’s prior experience PSW, RPN, RN or other credentials all our employees fulfill the same role as a compassionate caregiver and must complete our training so that we can ensure the “Amy’s Helping Hands” standard. This is “the best quality compassionate care for our clients.”

Medical Background

Trust your care needs to a company that has a director of care and owner trained in the area of nursing.  Many times when medical issues arise it is important to have educated people to ensure the best care for your loved one. Additionally, in hospital or institutional settings we can help properly advocate for the best care.

 5 Point employee screening process 

•  “Pre-employment Assessment” – Industry leading computer based assessment taken by each applicant, prior to their interview, to assess their strengths and weaknesses personality and aptitude.
• Group interview process
• Individual interview process
• Criminal background checks, Driving Record Checks
• Comprehensive personal and professional reference checks

The Amy’s Helping Hands Experience – What you can expect from us

• Compatibility guarantee – If you are not happy with any of our professional caregivers, we will replace them until you’re completely satisfied. Because of our thorough assessment process with our clients and our hands on hiring process we obtain a good idea of the characteristics and qualities of both our clients and caregivers so that a good match is made at the beginning of the process.

• Arrival Assurance Guarantee – We use a technology based clocking system that lets us know when our employees arrive and depart each shift

• Adequate coverage – Amy’s Helping Hands boasts a large and qualified in-home care staff.

•  24/7 on-call support – Because many emergencies occur after business hours. 99% of the time you will always have a live person on the other end of the phone. Additionally if the phone goes to voicemail it automatically dispatches your call and it will be returned promptly. 

  Home Care Pulse Certified

  
   

  Everyone "says" that their service is the best, but how do you prove it? We CAN!
  
  We eliminate the guess work when choosing a home care agency. We are committed to client and caregiver satisfaction. We achieve this through Home Care Pulse. We measure client feedback, caregiver work ethic, timeliness, compassion, agency communication, overall quality of service and more. We then show you how we compare to the industry standards and what our current clients have to say about our services. Give us a call and we will prove to you that our services are truly what we say that they are. 
  
  Click Here to download "HCP Certified Fact Sheet".

   

  The Senior’s Choice Network

  Amy’s Helping Hands is a member of the highly respected worldwide non-franchise network of private duty home care companies, The Senior’s Choice™. This network provides us with the tools, resources and best practices to be the best in the industry.

  Click Here to learn more about our Caregivers

  Click Here to learn more about our Services